Five Star Customer Service
Guest Blogger Kelly Straeter, Academy Director Poway Campus
Five star customer service is a standard that is known worldwide throughout the travel, entertainment, hospitality, and personal services industry as being the highest customer service standard achievable.
The outcome of Five star customer service is to “WOW” your customer with such delight that they can hardly believe how wonderfully you’ve treated them.
This “WOW” factor is far more than impeccable customer service. It’s about creating a feeling that the person giving the service has actually unobtrusively understood the needs of the customer on a personal and intimate level, to such a degree that they seamlessly adapt their level of service to mirror their understanding of the customer’s needs. It is an intuitive connection whereby the server “knows” the customer well enough to anticipate and fulfill their needs before the customer even has a chance to ask.
Exceptional customer service involves doing everything possible to delight the customer. It’s about exceeding customer expectations and providing genuine, personalized, non-intrusive service with extra attention to details. At the highest standards, the staff is anticipating the needs of the customer and fixing problems without any fuss.
In a Five Star environment, when a customer sees a staff member, they should be excited to see them, in expectation of being treated exceptionally well.
When a customer describes their overall customer service experience, these are words they will use:
Delightful, Amazing, Extraordinary, Blissful, Attentive, Remarkable, Respectful, Pleasing.
